Thank you for your recent purchase with the Fresh dolls. Below, you will find information to help stay up-to-date with the status of your order.
About processing and shipping time frame
If you made a purchase after 12pm EST Monday through Friday, your order will not begin processing until the following business day. Please note we are closed on the weekends, and do now ship until the following business day, which is Monday.
If you made your purchase over the weekend on Saturday or Sunday, it will not be processed until the following business day begins. We are closed on the weekends, and do now ship until the following business day, which is Monday.
Our standard order processing time is 1-3 business days, not including weekends. This processing time does NOT include the shipping time frame. All orders received before 12pm EST, Monday through Friday, will begin to process the same day. Orders received after the cutoff time will begin to process the next business day.
Shipping may take 3-10 business days for domestic orders, depending on the carrier. Due to Covid-19, majority of shipping carriers have been experiencing a delay in delivering packages. On international orders, we use DHL, which takes more days to deliver. Please use your tracking number to keep track of your order.
View if your order has shipped
We have two options for your to keep track if you order has been shipped. For your convenience, we send out an email as soon as your order is shipped. That email includes the shipping carrier to tracking information and link to easily view your order.
If you would like to view what your order or see the progress of your order, please login to view the status of your order.
Use your Tracking number to locate your order
If you have received a tracking number from your email notification, please wait 24-48 hours after receiving our email notification with your tracking information to start locating your package.
When your order has shipped out, you will automatically receive an email with the shipping carrier tracking information.
Enter the tracking number you received in your email below to track the progress and location of your package. If your tracking number does not work, please feel free to contact us at firstname.lastname@example.org.